FREQUENTLY ASKED QUESTIONS

We ship nationwide across South Africa. All orders are delivered via trusted couriers with tracking provided.

Standard delivery takes 2–4 business days. Express shipping (1–2 days) is available at checkout.

Absolutely. Use our Appointment Booking page to select your service, stylist, and preferred date. You’ll receive a confirmation instantly.

Returns are accepted within 7 days for unused, unopened products. Custom wigs and installs are non-refundable.

Email us at auraluxe.hairr@gmail.com or call +27 64 905 9364. We respond within 24 hours, Monday–Saturday.